Terms and Conditions of Purchase:
Dear customer, to organize the sale process, we hope that you review the following before completing the purchase process, as completing the purchase will be considered as approval of these terms:
First: Displaying products:
- Displaying and marketing products on the site is not in any way construed as a recommendation to suit and match any product with the customer's desire and need, and therefore the customer is responsible for ensuring that the product suits his needs by reviewing the information included on each product page, and in the introductory pages, and understanding it, and asking any question, before completing the purchase process.
Second: Preparation and shipping:
- The customer must enter the recipient's name and delivery address correctly, and in the event of an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered or additional fees to be imposed by the shipping company or delivery representative. The delivery company may also request to see the ID to match the recipient's name before delivering the order.
- The expected time of arrival of the goods is an estimate, and we will do our best to get your order to you as soon as possible, but the order may be delayed for reasons beyond the control of the store.
- The order may be delayed for reasons related to the customer himself, such as not being at the delivery location, not responding to the delivery representative's call, or requesting a change in the delivery address. In such circumstances, neither the store nor the delivery company are responsible for the delay.
- The store may change the shipping company chosen by the customer without referring to the customer if the shipping is free, and it may also be changed if the shipping is paid, provided that the store returns the difference in fees to the customer if the fees after the change are less.
- Delivery for all products takes 4-5 days from the date the shipping company receives the order. (It may decrease or increase).
- Individuals and companies must receive their motorcycles after issuing the plates and forms within a maximum period of 10 days, and if the customer requests customs cards for the motorcycles and he is the one who will issue the plates as well, they must be received after installation within a maximum period of 5 days. After that, additional floor fees are calculated for each motorcycle per day, 11.5 riyals, including tax.
- Motorcycle reservation policy: When you reserve a motorcycle, you must read all the terms and conditions of the store. We cannot give you a specific delivery date, but delivery will be within 5-35 days maximum from the date of the order.
Third: Fees (cancellation/modification/non-receipt) of the order:
The customer must send a request to modify or cancel before shipping via the company's WhatsApp. Since shipping, delivery and payment services are provided by other companies that do not represent Al-Aghar Store in any way, fees may be imposed as follows:
· If the order is delivered to the shipping company before receiving the cancellation request, or if the customer does not receive the order for a reason attributable to him, and the shipping company returns the shipment to our warehouse and imposes fees on the shipment and return, a fee of 300 riyals will be charged and deducted from the amount returned to the customer.
· This fee will not be imposed on the customer if the store is not charged by the shipping company.
